Senior corporate professional from Idea Cellular
A competent professional with 16 years of experience in the areas of Customer Service , Corporate Relationship Management and Systems Support. Currently working with Idea Cellular Ltd Kolkata as Enterprise Business Unit lead managing Service Delivery Parameters in all Key Corporate Accounts.Handling a team of Relationship Managers who are individually allocated these Accounts.End to end Life Cycle Management of Enterprise accounts and also generating new leads and responsible for Revenue enhancement.
Previously with Reliance Communications Ltd., as Customer Service Delivery Head for entire North Bengal and Sikkim,taking care of CDMA and GSM operations for two telecom clusters-Proficient in managing & leading teams for running successful operations & experience of implementing procedures and service standards for business excellence. Resourceful at maintaining business relationship with individual & corporate clients to achieve repeat / referral business along with quality product and service norms. Possess excellent interpersonal, communication and analytical skills with proven abilities in Total Quality Mangement,Service delivery, Customer lifecycle management and Revenue assurance.