Dynamic professional with over 9 years’ experience in Branch Operations, Customer Services Delivery, Quality Assurance ,Quality Management , Corporate Communication and Business Development.
Resourceful at maintaining business relationship with key accounts / corporate clients to achieve repeat / referral business along with quality product and service norms
Adroit in ensuring delivery of high quality services to support customer’s business needs and achieving continuous high customer satisfaction from all operational users for services
Proven record of excellent performance in delivering breakthrough business results and leading operational excellence initiatives
Demonstrated abilities in devising customer retention activities for accelerating business growth
An effective communicator with excellent relationship building & interpersonal skills backed by strong analytical, problem solving and organizational abilities