Non Executive Director, Federal Mogul Goetze (India) Ltd.
Nalini Jolly is a dynamic professional with rich experience of over 29 years of working with reputed organisations and managing business operations with key focus on top line profitability while ensuring optimal utilization of resources in Industries like telecom, banking and logistics.
She is a Certified Independent director and on the Board of directors as an Independent director with Federal Mogul Goetz limited (DIN 08520132) With her experience and in depth understanding on a plethora of Subjects, she will be able to value add as a Board member or in senior leadership profiles. She is also the State advisor for the Anti-corruption foundation.
A keen planner, strategist & implementer with strong business acumen & excellence in creating business development procedures, service standards, operational policies and guidelines.
Comprehensive experience in planning and executing Customer Service Operations for large set ups, evolving expansion programs, reviving and building up strategic business areas from germination level to ensure customer satisfaction.
Excellence in executing Quality Improvement initiatives
Excellent in mapping customer’s requirements & assisted in developing, implementing & customising services in line with guidelines specified by the customers.
Possesses a clear understanding of service industry & technology trends with distinction of instituting quality control techniques to achieve product & service excellence at lowest overall cost through innovative product feedback analysis and coordination.
Key account relationship building and revenue enhancement through sales, cross selling, collections and retention by offering products to suit their requirements.
An effective leader with distinguished abilities in managing & leading cross functional teams for running successful process
operations & experience of developing service standards (SLA’s/TAT’s) for performance excellence.
Has a strong strength and experience in Driving Customer delight and satisfaction
Coaching and developing people for Leadership Roles
Extensively Travelled so aware of all cultures and types of requirements
Post Graduate Diploma in Management (PGDM) from IMT Ghaziabad
Black Belt six sigma and Green Belt Six sigma Certified by IACT
Leadership management program at Indian Institute of management, Ahmadabad
Completed numerous courses and seminars in customer service, sales strategies, leadership, performance assessment