Ajay Row

30+ years in data-driven marketing, digital, loyalty, analytics and CRM across a variety of industries and countries. Entrepreneur, built several companies, including two funded start-ups to exit, and agencies (Wunderman and Trikaya Grey Direct) for 16 years. Corporate executive at the Tata Group, Taj and Aimia, and ITC Ltd. for the other 16 years. Launched the first CRM, loyalty and database marketing programs in this part of the world, have since implemented dozens of programs across ~65 countries. Delivered numerous case studies and won multiple awards over the years, including CRM for the Taj Group and being voted to the DMA Asia’s Hall of Fame.

Educated in India, England and France. Economics/Statistics from St. Xavier’s College, Bombay. PGDM Marketing and Systems from IIM Calcutta. Copy-writer, judge and conference presenter internationally. Lecturer at IIMs and other management schools globally. Angel investor. Keen sailor, enthusiastic classical guitarist and avid reader with a library of over 20,000 titles.