Change Management Consultant, Shell International
I help customers and employees of Industry leading organisations to successfully adopt change when they are presented with new technology, services, processes and organisation restructure.
Global Programme experience:
Payment Platform Upgrade, ERP Cloud Solution migration, Digital Workplace launch (Windows 10, Microsoft o365, collaboration tools and Salesforce.com), Data Centre & Compliance Migration, Engineering & Infrastructure Upgrade (Transport and Car Manufacturing), Company Re-brand and Organisation Change, Customer Contact Centre Transformation – Process Improvements, Cloud Solution migration and Product roll-out, Reseller Business Start-Up.
Change Management • Business Readiness • Digital Transformation • Communications Strategy • Project Management • Employee Engagement • Customer Communications • Building Stakeholder relationships for Programme Buy-In • Cross-Cultural teams and ways of working • Training • Channel Management • Digital Marketing • Budget Management • Copywriting • Internal Social Media • Content Creation and Delivery • Newsletters • Events
With over 12 years-experience working with industry leading companies and global markets, I enjoy the end-to-end change management process, achieving end state goals:
– user adoption (tools & services)
– new ways of working (processes)
– new target operating model
– business case benefits (cost savings and operational efficiencies)
I devise and execute tailored strategies and tactics throughout the change lifecycle for pre, launch and post go-live. Examples include: Change Impact Assessments, Stakeholder Engagement Planning, Change Champions network, User Story gathering, Business RAID mitigation, User Acceptance Testing, Communications, Training and Knowledge Transfer.