Pankajam Sridevi

Pankajam Sridevi is the Managing Director of Commonwealth Bank of Australia in India. She has over 32 years of rich experience in diverse segments ranging from Manufacturing to Technology to Banking Domains. Pankajam is passionate about building a Learning and Innovative Organization through continual Improvement & Transformation where employees build their careers and provide exemplary Customer Service. Pankajam has spear headed implementation of RPA in the Banking sector from 2015. RPA has been extensively used in Commercial, Institutional, Retail, Finance and Accountancy etc. She has spear headed the evangelization of RPA in Business Process by conducting Master Classes and Floor Walks to help other Organization learn and adapt it quickly. She was also instrumental in implementing Machine Learning into critical processes like Sanctions Screening, Payments etc. after Human Centered Design of processes. This has yielded productivity of 20-30% on output and Improved Customer Service. Pankajam is passionate about diversity at work place and keen to get women, persons with disability and LGBTI persons in the workplace. A winner of many awards herself, Pankajam has been conferred with prestigious honours such as BPM Achiever in Global India award for delivering business impact through technology transformation, Women Super Achiever Award by the World HRD Congress for outstanding leadership, NCPEDP Helen Keller Award for making a difference to communities and she has recently won the Woman CEO of the Year from GISR foundation in 2020.